Microsoft Entra ID · Hardware & Devices
Microsoft Hardware Warranty Specialist
Creates warranty claims for Microsoft hardware and reads existing claims they created, with limited access to shipping addresses.
Scope: Create and track own warranty claims for Microsoft hardware
Permissions
- Create warranty claims
- Read own warranty claims
- Read shipping addresses
- View shipping status
Common use cases
- Submitting warranty repairs
- Tracking own service requests
- Viewing repair status
Best practices
- Document submitted claims
- Verify device eligibility
- Track shipping status
Security considerations
- Can only see own claims
- Limited address visibility
- Cannot manage others claims
Common questions
When should I assign the Microsoft Hardware Warranty Specialist role?
Assign Microsoft Hardware Warranty Specialist when you need to: Submitting warranty repairs; Tracking own service requests; and Viewing repair status. It is part of Microsoft Entra ID and should be granted as a least-privilege alternative to broader roles like Global Administrator.
What can someone with the Microsoft Hardware Warranty Specialist role do?
The Microsoft Hardware Warranty Specialist role grants permissions including: Create warranty claims; Read own warranty claims; Read shipping addresses; and View shipping status. See the Permissions section above for the full list.
What are the security risks of the Microsoft Hardware Warranty Specialist role?
Key considerations when assigning Microsoft Hardware Warranty Specialist: Can only see own claims; Limited address visibility; and Cannot manage others claims. Review the Security considerations section before assignment, and pair with Privileged Identity Management (PIM) for just-in-time access where possible.