Microsoft Entra ID · Teams Communication
Teams Telephony Administrator
Can manage voice and telephony features in Microsoft Teams including phone numbers, calling policies, and voice configurations.
Scope: Administrative control over Teams Phone System and PSTN connectivity features
Permissions
- Manage phone number assignments
- Configure voice routing policies
- Manage dial plans
- Configure calling queues and auto attendants
- Manage Direct Routing
- Configure emergency addresses
- View voice analytics
Common use cases
- Phone number management
- Direct Routing configuration
- Auto attendant and call queue setup
- Voice policy management
- PSTN connectivity administration
- Emergency location management
Best practices
- Document number inventory
- Test Direct Routing failover
- Configure accurate emergency addresses
- Monitor voice quality metrics
- Plan number porting carefully
Security considerations
- Voice routing affects call paths
- Emergency calling is life-safety critical
- PSTN connectivity exposes to external networks
- Call records contain communication data
Common questions
When should I assign the Teams Telephony Administrator role?
Assign Teams Telephony Administrator when you need to: Phone number management; Direct Routing configuration; Auto attendant and call queue setup; Voice policy management; and PSTN connectivity administration. It is part of Microsoft Entra ID and should be granted as a least-privilege alternative to broader roles like Global Administrator.
What can someone with the Teams Telephony Administrator role do?
The Teams Telephony Administrator role grants permissions including: Manage phone number assignments; Configure voice routing policies; Manage dial plans; Configure calling queues and auto attendants; Manage Direct Routing; and Configure emergency addresses. See the Permissions section above for the full list.
What are the security risks of the Teams Telephony Administrator role?
Key considerations when assigning Teams Telephony Administrator: Voice routing affects call paths; Emergency calling is life-safety critical; PSTN connectivity exposes to external networks; and Call records contain communication data. Review the Security considerations section before assignment, and pair with Privileged Identity Management (PIM) for just-in-time access where possible.