Microsoft Entra ID · Teams Communication
Teams Telephony Administrator
Can manage voice and telephony features in Microsoft Teams including phone numbers, calling policies, and voice configurations.
Scope: Administrative control over Teams Phone System and PSTN connectivity features
Permissions
- Manage phone number assignments
- Configure voice routing policies
- Manage dial plans
- Configure calling queues and auto attendants
- Manage Direct Routing
- Configure emergency addresses
- View voice analytics
Common use cases
- Phone number management
- Direct Routing configuration
- Auto attendant and call queue setup
- Voice policy management
- PSTN connectivity administration
- Emergency location management
Best practices
- Document number inventory
- Test Direct Routing failover
- Configure accurate emergency addresses
- Monitor voice quality metrics
- Plan number porting carefully
Security considerations
- Voice routing affects call paths
- Emergency calling is life-safety critical
- PSTN connectivity exposes to external networks
- Call records contain communication data