Microsoft Entra ID · Reporting & Knowledge
User Experience Success Manager
Views product feedback, survey results, and reports to find training and communication opportunities for users.
Scope: Read organizational insights for training and communication planning
Permissions
- Read usage reports (aggregated)
- View product feedback
- View NPS survey results
- View help article views
- View Microsoft Agent 365 insights, organization data, and agent registry information (cannot manage agents)
- Read message center posts
Common use cases
- Identifying training needs
- Planning communications
- Measuring adoption
- Understanding user sentiment
Best practices
- Use data to drive training
- Share insights with stakeholders
- Track improvement over time
Security considerations
- Cannot see individual user data
- Organizational-level insights only