Microsoft Entra ID · Reporting & Knowledge
User Experience Success Manager
Views product feedback, survey results, and reports to find training and communication opportunities for users.
Scope: Read organizational insights for training and communication planning
Permissions
- Read usage reports (aggregated)
- View product feedback
- View NPS survey results
- View help article views
- View Microsoft Agent 365 insights, organization data, and agent registry information (cannot manage agents)
- Read message center posts
Common use cases
- Identifying training needs
- Planning communications
- Measuring adoption
- Understanding user sentiment
Best practices
- Use data to drive training
- Share insights with stakeholders
- Track improvement over time
Security considerations
- Cannot see individual user data
- Organizational-level insights only
Common questions
When should I assign the User Experience Success Manager role?
Assign User Experience Success Manager when you need to: Identifying training needs; Planning communications; Measuring adoption; and Understanding user sentiment. It is part of Microsoft Entra ID and should be granted as a least-privilege alternative to broader roles like Global Administrator.
What can someone with the User Experience Success Manager role do?
The User Experience Success Manager role grants permissions including: Read usage reports (aggregated); View product feedback; View NPS survey results; View help article views; View Microsoft Agent 365 insights, organization data, and agent registry information (cannot manage agents); and Read message center posts. See the Permissions section above for the full list.
What are the security risks of the User Experience Success Manager role?
Key considerations when assigning User Experience Success Manager: Cannot see individual user data; and Organizational-level insights only. Review the Security considerations section before assignment, and pair with Privileged Identity Management (PIM) for just-in-time access where possible.