Exchange Online · Organization Management
Help Desk
Members can view and manage the configuration for individual recipients and view recipients in the Exchange organization. Limited to settings that users can manage on their own mailbox.
Scope: User-level mailbox management and troubleshooting
Permissions
- Reset Password - Reset room mailbox passwords
- User Options - View and modify Outlook on the web options
- View-Only Recipients - View recipient properties
Common use cases
- First-line email support
- User mailbox troubleshooting
- Viewing user mailbox configuration
- Modifying settings users can manage themselves
Best practices
- Combine with Entra ID Helpdesk Administrator for full password resets
- Train support staff on scope limitations
- Use for Tier 1 support only
- Escalate complex issues to Recipient Management
Security considerations
- Cannot create or delete mailboxes
- Cannot modify mailbox database locations
- Cannot access mailbox content - view only