Microsoft Entra ID · Hardware & Devices
Microsoft Hardware Warranty Administrator
Creates and manages warranty claims and entitlements for Microsoft manufactured hardware like Surface and HoloLens.
Scope: Full warranty management for Microsoft hardware including Surface and HoloLens
Permissions
- Create warranty claims
- Manage device replacements
- View all service requests
- Manage shipping addresses
- Read warranty claim status
Common use cases
- Processing warranty repairs
- Managing device replacements
- Tracking service requests
- Coordinating shipping logistics
Best practices
- Document all warranty claims
- Verify shipping addresses
- Track claim status regularly
- Maintain device inventory
Security considerations
- Access to device serial numbers
- Can view shipping addresses
- Warranty fraud awareness needed
Common questions
When should I assign the Microsoft Hardware Warranty Administrator role?
Assign Microsoft Hardware Warranty Administrator when you need to: Processing warranty repairs; Managing device replacements; Tracking service requests; and Coordinating shipping logistics. It is part of Microsoft Entra ID and should be granted as a least-privilege alternative to broader roles like Global Administrator.
What can someone with the Microsoft Hardware Warranty Administrator role do?
The Microsoft Hardware Warranty Administrator role grants permissions including: Create warranty claims; Manage device replacements; View all service requests; Manage shipping addresses; and Read warranty claim status. See the Permissions section above for the full list.
What are the security risks of the Microsoft Hardware Warranty Administrator role?
Key considerations when assigning Microsoft Hardware Warranty Administrator: Access to device serial numbers; Can view shipping addresses; and Warranty fraud awareness needed. Review the Security considerations section before assignment, and pair with Privileged Identity Management (PIM) for just-in-time access where possible.