Microsoft Entra ID · Hardware & Devices
Microsoft Hardware Warranty Administrator
Creates and manages warranty claims and entitlements for Microsoft manufactured hardware like Surface and HoloLens.
Scope: Full warranty management for Microsoft hardware including Surface and HoloLens
Permissions
- Create warranty claims
- Manage device replacements
- View all service requests
- Manage shipping addresses
- Read warranty claim status
Common use cases
- Processing warranty repairs
- Managing device replacements
- Tracking service requests
- Coordinating shipping logistics
Best practices
- Document all warranty claims
- Verify shipping addresses
- Track claim status regularly
- Maintain device inventory
Security considerations
- Access to device serial numbers
- Can view shipping addresses
- Warranty fraud awareness needed