Microsoft Entra ID · M365 Workloads & Services
Service Support Administrator
Can create and manage support requests with Microsoft for Azure and Microsoft 365 services.
Scope: Support ticket creation and service health monitoring for Azure and M365
Permissions
- Create Azure support tickets
- Create M365 support tickets
- View service dashboard
- Read Message Center posts
- Monitor service health
- Manage support request lifecycle
Common use cases
- Opening support cases with Microsoft
- Service health monitoring
- Incident communication
- Escalation management
- Message Center monitoring
Best practices
- Document issues before opening tickets
- Monitor service health proactively
- Track open support requests
- Communicate incidents to stakeholders
- Review Message Center regularly
Security considerations
- Support tickets may contain sensitive info
- Verify Microsoft support identity
- Use Customer Lockbox for data access
- Document support interactions