Microsoft Entra ID · M365 Workloads & Services
Virtual Visits Administrator
Manage and share Virtual Visits information and metrics from admin centers or the Virtual Visits app.
Scope: Administrative control over Virtual Visits and Bookings for appointments
Permissions
- Manage Virtual Visits settings
- Configure booking policies
- View visit analytics
- Manage SMS notifications
- Configure waiting room
- Share usage metrics
Common use cases
- Healthcare virtual appointments
- Customer consultation scheduling
- Virtual meeting room configuration
- Appointment analytics
- SMS reminder configuration
Best practices
- Configure appropriate waiting room settings
- Set up SMS reminders to reduce no-shows
- Review visit completion rates
- Train staff on virtual visit workflows
- Document booking policies
Security considerations
- Virtual visits may involve PHI/sensitive data
- SMS contains appointment information
- Consider compliance requirements (HIPAA)
- Audit visit records appropriately