Microsoft Entra ID · M365 Workloads & Services
Virtual Visits Administrator
Manage and share Virtual Visits information and metrics from admin centers or the Virtual Visits app.
Scope: Administrative control over Virtual Visits and Bookings for appointments
Permissions
- Manage Virtual Visits settings
- Configure booking policies
- View visit analytics
- Manage SMS notifications
- Configure waiting room
- Share usage metrics
Common use cases
- Healthcare virtual appointments
- Customer consultation scheduling
- Virtual meeting room configuration
- Appointment analytics
- SMS reminder configuration
Best practices
- Configure appropriate waiting room settings
- Set up SMS reminders to reduce no-shows
- Review visit completion rates
- Train staff on virtual visit workflows
- Document booking policies
Security considerations
- Virtual visits may involve PHI/sensitive data
- SMS contains appointment information
- Consider compliance requirements (HIPAA)
- Audit visit records appropriately
Common questions
When should I assign the Virtual Visits Administrator role?
Assign Virtual Visits Administrator when you need to: Healthcare virtual appointments; Customer consultation scheduling; Virtual meeting room configuration; Appointment analytics; and SMS reminder configuration. It is part of Microsoft Entra ID and should be granted as a least-privilege alternative to broader roles like Global Administrator.
What can someone with the Virtual Visits Administrator role do?
The Virtual Visits Administrator role grants permissions including: Manage Virtual Visits settings; Configure booking policies; View visit analytics; Manage SMS notifications; Configure waiting room; and Share usage metrics. See the Permissions section above for the full list.
What are the security risks of the Virtual Visits Administrator role?
Key considerations when assigning Virtual Visits Administrator: Virtual visits may involve PHI/sensitive data; SMS contains appointment information; Consider compliance requirements (HIPAA); and Audit visit records appropriately. Review the Security considerations section before assignment, and pair with Privileged Identity Management (PIM) for just-in-time access where possible.