Microsoft Entra ID · Teams Communication
Teams Communications Support Engineer
Troubleshoots communications issues in Teams with access to full call records for all participants.
Scope: Full call troubleshooting capabilities for Teams and Skype
Permissions
- View full call records
- Access CQD data
- Troubleshoot call issues
- View all participant details
- Access advanced tools
Common use cases
- Call quality investigation
- Network issue diagnosis
- User support escalation
- Quality improvement initiatives
Best practices
- Document investigations
- Follow escalation paths
- Protect user privacy
- Track recurring issues
Security considerations
- Access to call metadata
- Can see all participants
- Privacy training required