Microsoft Entra ID · Teams Communication
Teams Communications Support Specialist
Troubleshoots communications issues in Teams with access to call details only for specific users looked up.
Scope: Limited call troubleshooting for specific users
Permissions
- View user-specific call details
- Access basic CQD data
- Troubleshoot individual calls
- Use basic troubleshooting tools
Common use cases
- First-line call support
- User-reported issues
- Basic quality checks
- Initial triage
Best practices
- Start with user details
- Escalate complex issues
- Document findings
Security considerations
- Cannot see other participants
- Limited data exposure
- Lower privilege than Engineer
Common questions
When should I assign the Teams Communications Support Specialist role?
Assign Teams Communications Support Specialist when you need to: First-line call support; User-reported issues; Basic quality checks; and Initial triage. It is part of Microsoft Entra ID and should be granted as a least-privilege alternative to broader roles like Global Administrator.
What can someone with the Teams Communications Support Specialist role do?
The Teams Communications Support Specialist role grants permissions including: View user-specific call details; Access basic CQD data; Troubleshoot individual calls; and Use basic troubleshooting tools. See the Permissions section above for the full list.
What are the security risks of the Teams Communications Support Specialist role?
Key considerations when assigning Teams Communications Support Specialist: Cannot see other participants; Limited data exposure; and Lower privilege than Engineer. Review the Security considerations section before assignment, and pair with Privileged Identity Management (PIM) for just-in-time access where possible.