Microsoft Entra ID · Teams Communication
Teams Communications Support Specialist
Troubleshoots communications issues in Teams with access to call details only for specific users looked up.
Scope: Limited call troubleshooting for specific users
Permissions
- View user-specific call details
- Access basic CQD data
- Troubleshoot individual calls
- Use basic troubleshooting tools
Common use cases
- First-line call support
- User-reported issues
- Basic quality checks
- Initial triage
Best practices
- Start with user details
- Escalate complex issues
- Document findings
Security considerations
- Cannot see other participants
- Limited data exposure
- Lower privilege than Engineer